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FAQ
 
GENERAL QUESTIONS
 



Q) HOW LONG WILL COUNCILSWAPTOGO SEARCH FOR A SWAP LINK?
        
For as long as the subscription period you have paid for.

   
Q) WHERE DOES COUNCILSWAPTOGO OPERATE?
        
Internationally for our Homeowner swaps with properties registered from more than 20 Countries.

Our Councilswaptogo website is focused in the UK and have properties available in most areas.

   
Q) HOW DOES IT WORK
        
For Tenants:

" You register your contact information, details and add photographs of your property and your new home requirements onto the CouncilSwaptogo database.

“The CouncilSwaptogo database will automatically and instantly identify suitable properties for a swap or part-exchange and email the links directly to you. The links will also be shown in your *My Matches area of your account profile.

“Once you have looked at the links and found something you like the look of you email the owner of that property directly from their CouncilSwaptogo property page. As the match has to work in both directions the owner of the property you like may already be aware of your home as a potential swap.

“The next step is to arrange a viewing with the home owner.

“The other home owner will then view your property.

“If you agree to swap you need to contact your landlords and fill in the required documentation.

For Landlords:

" Register to become a CouncilSwaptogo subscriber. List as many properties as you like for a competitive flat monthly fee.


“When you are approved as a member you will need to contact your vendors and applicants to establish their search criteria. Maximum Rent, preferred locations, Minimum bedrooms, and type of property are the four basic elements to set up a property match.


“The bespoke CouncilSwaptogo. Matching system will identify suitable properties for a swap and email the links directly to you or your tenant. You will also be able to track these online within your councilswaptogo account

  
Q) CAN PROPERTY BE REGISTERED ON COUNCILSWAPTOGO PRIVATELY, NOT VIA A LANDLORD?
        
Yes. CouncilSwaptogo serves both the Tenant and the Landlord.

   
Q) CAN I REGISTER THROUGH MY LANDLORD?
        
Yes. If your Landlord is a registered subscriber they are able to add your property to CouncilSwaptogo on your behalf. If your Landlord is not registered with us, ask them to consider it because it could benefit some of their other tenants12
   
Q) HOW MUCH DOES COUNCILSWAPTOGO CHARGE TENANTS?
        
CouncilSwaptogo is continually reviewing its charges to remain competitive.  Presently they are set at £1.99 for 1 month subscription. £4.99 for 3 months subscription, £8.99 for 6 months subscription or £15.99.99 for 12 months subscription. Subscriptions are renewed automatically unless they are cancelled. We have no further compulsory charges after the subscription fee is paid. You are able to opt for additional paid services like Featured property but this is voluntary.

      
Q) I AM A LANDLORD SEEKING REGISTRATION. WHAT IS THE PROCESS AND HOW MUCH DOES IT COST?
        
The process is simple. Register via our registration form accessed from the Home page. Our subscription charge for Landlords will be discussed on an individual basis depending upon level of use. You can pay through online subscription or Direct Debit monthly or annually.

   
Q) HOW CAN I CHECK THE DETAILS OF MY REGISTRATION ON COUNCILSWAPTOGO?
        
You just login with the username and password which will be provided to you when you register. From within your account you can check; your property details, your property requirements, your profile, your matches, your messages and you can search our property listings.

Other FAQ’s

How do I go about finding a swap?

The best thing to do is to join our online council exchange scheme. WWW.COUNCILSWAPTOGO.CO.UK

Can I just move house within my town or county or can I exchange houses further afield?

You're not confined to moving within your town or county, you can move anywhere within the UK

What should I do once I've found a suitable swap?

If you and your swapper have agreed that you want to go ahead and swap homes, you must contact your landlord and fill out a very simple application form. They will then make an appointment to visit your home for an inspection.

Are there any reasons why my landlord may not allow me to swap?

The law states that you as a tenant have a right to exchange homes and your landlord must have a valid reason to refuse the application.

If your house has been damaged, you may have to do the repairs before your exchange is agreed.

If you're in rent arrears, you will probably have to clear them first.

If you or any of the tenants has a Notice Seeking Possession and/or a court order against them (for arrears or anti-social behavior for example) you will not be given permission.

If the exchange means that any of the houses involved in the swap would be overcrowded or under occupied.

Bear in mind that it is against the law to swap houses without the prior consent of your landlord. If you do this, you risk eviction.

If your property is designed for a disabled person and the exchange would mean that a disabled person wouldn't be living there, you may be refused.

There are several other reasons but you should contact your landlord for a list of these.

Can I exchange for a larger / smaller home than the one I'm currently living in?

Yes you can but the number of rooms in the home you're looking for should be relative to the number of people in your house. It's worth checking with the potential landlord to check whether you're eligible for the type of home you're looking for.

For example, if you're a couple living in a 3 bedroom home and your children have moved away, you could swap with a couple living in a 1 bedroom property that now have 2 children.

A potential swapper has offered me money if I exchange with them - is this ok?

No it's not. If your landlord finds out that money has changed hands, they have the right to evict you from your home and you may also be fined.

I've heard about multi-swaps and 3 way exchanges - what are these?

Two way swaps are the simplest ones to do as it only involves 2 parties but if you like a particular house but they're not keen on yours, you may need another swapper to complete the loop. To explain this, you move into house 1, house 1 tenant’s move into house 2, house 2 tenants’ move into your house.

My current tenancy has the "right to buy" option. Will this be carried over to my new house?

No, not necessarily. This depends on the tenancy agreement with your new landlord so if the "right to buy" option is important to you, check before you go ahead with any exchanges.